Clients

MGH serves two broad classes of customer. On the event side, MGH Production is engaged by promoters, agricultural societies, local authorities, civic trusts, venue operators and conference organisers that need one contractor to take responsibility for crowd safety, technical delivery and the administrative burden that precedes opening the gates. On the government and defence side, MGH Defence supplies departments, agencies, coastguard authorities and allied ministries requiring analytical systems, maritime picture-building or associated support under controlled conditions.

Not every engagement can be listed here. Some clients prefer discretion for ordinary commercial reasons; others are prevented by procurement, security or ministerial direction from being identified in public material. The absence of a name should therefore be understood as routine rather than suggestive.

Sectors served

• Festivals and outdoor events: licensed sites from 900 to 68,000 capacity, including camping, perimeter security, stage power and noise management on one plan.
• County shows and agricultural societies: livestock days, machinery lines, ring programmes, temporary grandstands and car-park operations on working farmland.
• Political, civic and ceremonial events: party conferences, remembrance events, royal visits and public openings where timing, pass control and document discipline matter as much as visible staffing.
• Motorsport and specialist venues: stewarding, paddock accreditation, public-address support and temporary structures for seasonal fixtures.
• Government analytical programmes: multi-source data fusion, entity resolution, collection management and auditable search environments.
• Maritime and defence customers: recognised maritime pictures, mission support, training and precision-effector supply where licensing permits.

Selected comments

MGH arrived with the plan already cross-referenced to the licence conditions, the barrier schedule and the overnight noise limits. That is rarer than it ought to be, and it saved us three meetings.

They know which gate the cattle wagons use, which field becomes unusable after twenty minutes of rain, and which committee member will want the answer in writing. After nineteen seasons, there are few surprises left.

I have returned many event submissions as incomplete. An MGH file generally arrives with the calculations shown, the stewarding ratios explained and the evacuation assumptions stated plainly enough for officers and members to follow.

The decisive point was auditability. Queries are tied to authority, merges carry an explanation, and the system can be defended in front of oversight staff without theatrical claims being made for it.

Framework agreements

Further enabling arrangements are in force but are not described in public sales literature.

Retention

At 31 March 2003 the average duration of an active client relationship across both divisions was 8.4 years. 47 clients had retained the group for more than ten consecutive years, and 78.3% of FY02/03 turnover arose from repeat business. Production delivered 312 of 412 assignments for returning customers in the same period, while Cheltondale County Show marked its 19th consecutive season with MGH.

References

References are provided only through an authorised written process. Contact names, postal addresses, fax numbers, telephone numbers and government or defence engagement details are sensitive. Use Contact Us for public enquiries.

For public-event examples, please see our Production case studies. Programme material is intentionally summarised at a non-sensitive level.

Page last updated 27 February 2003.